When dogs do dumb things, claiming shouldn’t be complicated.

An accidental injury refers to physical harm or an injury to your pet that results from:

• an unexpected and unintended external event that occurs suddenly at a specific time and place; and
• is independent of any illness or any pre-existing condition.

An accidental injury excludes any physical harm resulting from any illness.

Common examples of accidental injuries include motor vehicle incidents, injuries caused by another animal including rough play, falls, snake bites, cuts, toxicity, or swallowing an object that requires removal.

Means a condition that first existed or occurred:

• prior to the commencement date of the first policy period; or
• within any applicable waiting period,
  for which you were aware, or a reasonable person in your circumstances could be expected to have been aware, of signs or symptoms of the condition, irrespective of whether the underlying cause of those signs or symptoms has been diagnosed.

A pre-existing condition also includes a related condition of a pre-existing condition.

Some general exclusions include: behavioural conditions, dental, medicated baths and shampoos, accessories, desexing, elective treatments, training, preventative case e.g. vaccines. See PDS for a full list of exclusions.