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When dogs do dumb things, claiming shouldn’t be complicated.

No bones about it...unless they swollow one


When dogs do dumb things, claiming shouldn’t be complicated. Dogs are brilliant. They’re loyal. They’re enthusiastic.

They’re endlessly optimistic about decisions like:

  • swallowing a tennis ball

  • jumping fences they can’t land

  • eating things that are very clearly not food

We love them for it—but occasionally, those moments end in a trip to the vet.
The good news? Submitting a claim is simple.

3 ways to claim

Pay with GapOnly® at your vet

Step  1:Vet visit.

Step 2:Claim is being processed at the vet.

Step 3:Only pay the gap at the vet.

Benefits:

Less paperwork
Less out of pocket
(you only pay the gap between the vet’s invoice and your eligible claim benefit)

Vet eclaim

Step  1:Vet visit.

Step 2:Vet can submit claims for you once bill is settled.

Benefits:

80% of veterinary clinics around Australia offer this service

Pet Portal

Step  1:Upload invoice.

Step 2:Submit claim.

Step 3:Track progress.

Benefits:

Easy claim process through the app or online
Available 24/7

What we will need from you:

Itemised vet invoice
Vet consultation notes

Sometimes additional information such as veterinary history or lab results 
may be required.  Most Vets will process this for you.

YOUR VET BILL $10,000
WE PAY: $9,500*
*There will generally be an access fee from around $500. Up to 90% are covered.

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